petroyag

CUSTOMER SATISFACTION MANAGEMENT PROCESS

Contact Channels for Customers:

Telephone: 0262 677 17 00
Fax: 0262 677 17 01
Email: destek@petroyag.com
Form: Petroyag

Postal Address:
GOSB Tembelova Mevkii, Genclik cd. No:3014 Gebze, Kocaeli PC: 41400 TURKEY

Viewing feedback as an opportunity to improve and develop its services, Petroyag Lubricants Inc. keeps a record of all the feedback it receives.

Please click here for our suggestion and complaint

>> Please click here for our suggestion and complaint <<

Storage of Received Messages
Complaints and inquiries received from customers are saved individually under a different record number, in parallel, we inform our customers that their message has been received and recorded via email. If a customer requests to receive a response via a different communications channel, we ensure that our team reaches out via the preferred channel. All personal information shared with our Company is stored in accordance with our privacy policy.

The Evaluation of Feedback and Complaints
All feedback and complaints are processed by our specialist support staff. Our support experts evaluate each recommendation or complaint, passing them on to the relevant department for accurate response. The customer is kept informed throughout this process.

Final Notification

Ensuring that customer complaints or inquiries receive a response in due time is a priority for us. All messages we receive are evaluated objectively and fairly, and the record is closed only when we are sure that the customer has received a satisfactory response.

Continual Improvement

In order to ensure that we integrate feedback and that complaints are not repeated, we identify corrective and preventative measures to continually improve our processes. The effectiveness of these measures is additionally under constant monitoring.




03/11
2019

PETROYAG LUBRICANTS IS IN THE BEST MANAGED COMPANY LIST BY DELOITTE

Petroyag Lubricants was awarded “Best Managed Company”, which is a program implemented for the second time in Turkey by Deloitte Private. Our Chairman Ünal Sosyal and our Corporate De...



more
31/07
2019

Petroyağ continues its investments with international growth strategy

Petroyağ Lubricants, having completed 26 years in the field of industrial oils, is one of the leading manufacturers in Turkey with more than 21 percent market share. The company continues to create ad...



more

site design & technology
PROJX
www.projx.com.tr